Nest Doorbell live view has stopped loading for many owners of Google’s first wired model, better known as the Nest Hello. Instead of a video feed, the Google Home app shows an error saying the camera may be unreachable. Complaints began piling up on Reddit and Google’s support forums over the past few weeks and picked up sharply in recent days. As of November 7, Google had neither confirmed the problem nor said when a fix might arrive.
The odd part is that the doorbell itself seems to be working. Owners say motion alerts and doorbell presses still reach their phones, event recordings are still saved, and notifications still appear on Nest Hub displays. Only the live stream is missing, which leaves people able to see that someone is at the door but unable to look at them or talk through the speaker. For a device whose main job is answering the door remotely, that is a significant gap.
Which doorbells are affected
The reports point to the first-generation wired Nest Doorbell, which Google’s own materials call the Nest Doorbell (wired, 1st gen). Android Authority found no sign of trouble on the second- and third-generation models. Some users also mention first-gen Nest cameras that no longer stream, though 9to5Google found far fewer of those complaints. Without any official numbers, the forum activity is the only way to judge how widespread the issue is.
Owners on the forums say the usual fixes make no difference. Factory resets, cutting power at the breaker and removing and re-adding the device have all failed for them. These are user accounts rather than independent testing, so they show the pattern of the problem more than its cause.
What might be behind it
Nobody has established a cause yet. Google pushed software updates to older Nest cameras and doorbells at the end of October, and some owners date the problem to around that time. A popular theory on Reddit blames Google’s switch to WebRTC, but workarounds built on that idea have not worked reliably, so it remains a guess. A reply marked as the recommended answer in one support thread said on October 28 that the issue would be escalated, yet posts from November 5 to 7 still report no change.
Google’s response so far
According to 9to5Google, Google has offered only generic troubleshooting advice and has not acknowledged a wider fault. The site argues that the volume of reports leaves little doubt the problem is on Google’s side. In a reply to one Google Play review, support suggested trying the Google Home web portal for live video, but no one has reported whether that helps.
The silence stands out because Google reacted differently to another Nest issue earlier this week. After some Nest Hub and Nest Thermostat owners in parts of Canada saw the wrong time following the daylight saving change, the company confirmed the fault and said it was working on a fix. Owners of the first-gen doorbell have received no comparable statement. Until one arrives, the practical option is to keep an eye on Google Home updates and Nest support channels.
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